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At 00f222, your account data is handled with care — from the moment you register through every Nagad transfer, Upay deposit or Bank Transfer you make. This policy explains what we collect, why we collect it, and the choices available to you, subject to your local law and eligible regions.
This privacy policy applies to all personal information 00f222 collects when you access our platform, create an account, or carry out transactions including deposits and withdrawals through Nagad, Upay or Bank Transfer. We collect information you provide directly — such as your name, contact details and payment identifiers — as well as technical data generated during your session, including device type, browser signals and activity logs. We use this information to operate your account, process transactions, respond to support requests and meet obligations under applicable law. We do not sell your personal data to third parties. Data shared with payment processors like Nagad or Upay is limited to what those services require to complete your transaction. Retention periods vary by data type and are governed by legal requirements in the regions where access is permitted. If you access 00f222 from a jurisdiction where online account services are restricted, your eligibility and the applicable data rules depend on local law. We review this policy periodically; material changes are communicated through your registered account channel.
Payment data passed to Nagad covers only what is needed to process your deposit or withdrawal. We do not store your full Nagad PIN or wallet credentials on our servers.
When you use Upay, transaction reference data is logged against your account for reconciliation and support purposes. This data is not shared beyond the payment processing chain.
Bank Transfer details are retained for the period required by financial record-keeping obligations. You can request a summary of logged transactions through your account history page.
Session and activity logs help us detect unusual access patterns and respond to account queries. These logs are accessible to our support team when you raise a ticket.
Understanding the boundary of this policy helps you know exactly what 00f222 is responsible for and what falls outside our control. Four areas are outlined below.
This policy covers all data collected when you log in, update your profile or change account settings on 00f222. Actions taken inside your signed-in session are within scope.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are within scope up to the point the transaction leaves our platform and enters the payment provider's system.
Your interactions with game lobbies, support pages and policy documents on 00f222 are covered. Browsing behaviour on our domain is logged and governed by this policy.
Once data passes to an external payment provider, their own privacy terms apply. We are not responsible for how Nagad, Upay or your bank handles data on their side of the transaction.
You have concrete options for reviewing and managing the information we hold about you. To see the data linked to your account, open the account settings page after logging in — your profile details, registered payment methods and transaction history are listed there. If any detail is incorrect, you can update it directly in the relevant field or raise a correction request through our support channel. For questions about how a specific piece of data is used, or to ask us to restrict processing in circumstances permitted by applicable law, contact support with your account reference number. We aim to acknowledge data-related requests promptly, though response times depend on the nature of the request and the requirements of local law in your eligible region. Deleting your account removes your profile data from active systems, subject to retention obligations we are required to meet.
Log in and open account settings to see your stored profile, payment identifiers and transaction history. No separate request is needed for this standard account view.
Update your name, contact information or registered payment details directly in account settings. For fields you cannot edit yourself, submit a correction request via support.
If you want to know why a specific data point is held or how it is used, contact support with your account ID. Include the data type you are asking about for a faster response.
To close your account and request deletion of active profile data, contact support directly. Retention of certain transaction records may continue as required by applicable law.
If you have a question about this privacy policy or want to act on any of the rights described above, the routes below connect you to the right place. Use your registered account details when you get in touch so we can locate your records without delay.
Open the chat widget from any page on 00f222 while logged in. Describe your data query and include your account reference number so the agent can pull up your records directly.
Send your privacy-related question to our support address listed in the Help section of your account. Include your registered contact detail and a clear description of your request.
The Help section inside your signed-in account contains policy documents, data request forms and step-by-step guidance for common account and privacy questions.
We apply standard security measures to protect the data held in your account and the transactions you carry out through Nagad, Upay or Bank Transfer. Here is how each area works in practice.
Account and transaction data is stored on secured servers. Access is restricted to staff and systems with a legitimate operational need, such as processing your payment or responding to a support request.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage cookie settings through your browser, though some features require session cookies to work.
We keep your data for as long as your account is active and for the period required by applicable law after closure. When retention obligations end, data is deleted or anonymised from active systems.
To request a change to how your data is processed, or to ask about a specific retention decision, contact support with your account reference. We handle each request according to the rules of your eligible region.
These are the questions we hear most often about how 00f222 handles your data. If your question is not covered here, reach out through the support routes listed above.
We collect the details you enter during registration — name, contact information and any payment identifiers you add, such as your Nagad or Upay account reference. We also log technical data like device type and session activity to keep your account secure.
Only the transaction reference and amount are logged against your account for reconciliation. Your full wallet credentials or PIN are never stored on our side. The payment provider handles authentication on their own secured system.
Yes. Log in and open account settings to view your profile, registered payment methods and transaction history. For a more detailed data summary, contact support with your account reference and specify what you need.
Most fields — name, contact details, registered payment methods — can be updated directly in account settings. If a field is locked, raise a correction request through support and include your account ID so the team can locate your record quickly.
We share data only where necessary to operate your account — for example, passing transaction details to Nagad, Upay or your bank to complete a payment. We do not sell personal data. Third-party providers handle shared data under their own privacy terms.
Active profile data is removed when your account closes. Certain transaction and identity records are retained for the period required by applicable law in your eligible region. Once that period ends, the data is deleted or anonymised from our active systems.