App / Mobile
Your 00f222 account is connected to three configured local payment routes — Nagad, Upay and Bank Transfer — so moving money in or out follows the same wallet flow you already use. Check the cashier section after logging in to see the options and fields shown for your account.
Putting money into your account starts from the cashier tab — it is the same place every time, whether you are using Nagad or Upay on mobile or going through Bank Transfer on a broader device. Select the route that matches the wallet or bank account you want to use, then fill in the fields exactly as the cashier screen shows them. Nagad and Upay both follow a mobile-number-led flow, so have your registered wallet number ready.
Go to your account and tap the cashier or deposit section. All three payment routes — Nagad, Upay and Bank Transfer — are listed there.
Select Nagad or Upay for a mobile wallet flow, or choose Bank Transfer if you prefer to move funds directly from your bank account.
Type in the amount and complete every field the cashier shows. For Bank Transfer, note the reference code — it links the incoming payment to your account.
Submit the request once. After confirmation on our end, the amount appears in your account balance. Contact support if the balance has not updated.
Withdrawals follow a similar path to deposits but require a few extra checks before we release the funds. Open the withdrawal section in your account area and you will see the same three routes: Nagad, Upay and Bank Transfer. The wallet or bank account you withdraw to should match the one you used to deposit — this is a standard account-ownership check, not an extra barrier.
Log in and go to the withdrawal tab in your account area. The available routes — Nagad, Upay, Bank Transfer — are shown based on your account status.
Pick the wallet or bank account you want to receive the funds. We recommend using the same route you deposited with for a straightforward ownership match.
Input the amount within the limits displayed. If the screen shows a pending verification step, complete it before submitting your withdrawal request.
Confirm the request once. Check your account transaction history to track the status, and reach out to support if the status does not update as expected.
At certain points — typically when withdrawing for the first time or when a transaction crosses a threshold shown in your account — we may ask you to confirm details tied to your account. The exact fields and documents requested are shown directly in your account area; what appears there is specific to your account status, so we do not list a fixed document set here.
Any outstanding verification step is flagged in your account dashboard. Open it to see which fields or documents the system is currently asking for.
The verification form shows exactly what is needed for your account at that moment. Do not submit additional documents unless the screen explicitly requests them.
If Nagad or Upay wallet ownership is queried, the account area will show the specific step — usually confirming the mobile number linked to your wallet.
If a verification step is unclear or a screen is not loading correctly, support can identify the exact stage your account is at and guide you through it.
Three payment routes are configured for your 00f222 account. Nagad and Upay are the primary mobile wallet options — both follow a number-based flow that most Bangladesh account holders already know. Bank Transfer is the fallback route for those who prefer to move funds directly from a bank account rather than a mobile wallet. Which routes appear in your cashier depends on your account region and eligibility.
Mobile wallet deposit and withdrawal route. Use your registered Nagad number to move funds in or out of your account directly from the cashier screen.
Mobile wallet option configured alongside Nagad. The deposit and withdrawal flow mirrors the Nagad path — select Upay in the cashier and follow the fields shown.
Direct bank-to-account route for deposits and withdrawals. Copy the reference details from the cashier screen carefully to ensure the transfer matches your account record.
Every deposit and withdrawal you make through Nagad, Upay or Bank Transfer generates a record on both sides — in your wallet or bank statement and in your 00f222 account history. When these two records line up, there is nothing to chase. When they do not, having both pieces of evidence ready makes it straightforward for support to locate the transaction and check its status.
When completing a deposit or withdrawal via Nagad, Upay or Bank Transfer, note the transaction ID or reference code shown at confirmation. This is what support uses to locate the payment on our side.
Your account transaction history shows statuses such as pending, processing and completed. A pending status means the request has been received; processing means it is being handled; completed means the funds have moved.
Compare the amount and timestamp in your Nagad or Upay statement with the matching entry in your 00f222 account history. A mismatch in either field is worth flagging to support with both records visible.
Hold onto screenshots or wallet receipts until the transaction shows as completed in your account. If you contact support, share the reference ID, the amount and the time — that combination resolves most queries without delay.
Account and transaction security on 00f222 comes down to a few practical layers that work together. The domain check is the first one — always confirm you are on 00f222 before entering your account credentials or submitting any payment. Beyond that, we verify that payment routes are linked to your registered account details, which is why we ask wallet ownership questions during the verification process.
Before logging in or submitting a payment, confirm the address bar shows 00f222. Phishing pages copy the look of a cashier but route your credentials elsewhere — the domain is your first and fastest check.
When a verification step appears in your account, it exists to confirm that the person requesting a withdrawal is the same person who opened the account. Follow the on-screen fields and complete only what is asked.
We check that the Nagad, Upay or Bank Transfer details you withdraw to are consistent with your account registration. Using a wallet registered in a different name will trigger a hold that support needs to review.
If a transaction behaves unexpectedly or an account step is unclear, support is the published route for resolution. Contact us through the support channel shown in your account — do not share credentials or OTPs with anyone claiming to be us outside that channel.
Below are the questions we hear most often about deposits, withdrawals and account checks. If your question is not covered here, the support route in your account area is the direct path to an answer specific to your situation.
Nagad, Upay and Bank Transfer are the three configured routes. Open the cashier after logging in to see which options are active for your account. Availability depends on your account region and eligible status.
We match withdrawal details to your registered account to confirm ownership. If you need to update a wallet number, contact support through your account before submitting the withdrawal — doing it in the wrong order causes holds.
Check your account transaction history first and note the status label. If it shows pending for longer than expected, contact support with the transaction ID and amount from your Nagad, Upay or Bank Transfer receipt ready to share.
Minimum amounts are shown in the cashier screen at the time of the transaction. We do not publish a fixed figure here because limits may vary by route and account status — check the cashier fields directly.
A verification prompt means our system needs to confirm an account detail before releasing funds. Follow the fields shown on screen — they are specific to your account. Support can clarify which step applies if the screen is unclear.
Bank Transfer is configured as a two-way route for eligible accounts. Select it in the cashier for deposits or in the withdrawal section. For deposits, copy the reference code carefully so the incoming transfer is matched to your account.